Reference

Our Legal Terms, Your Account Rights

k888 operates under terms that govern how your account works, how your data is handled, and what rules apply when you use our platform — where local law in Pakistan permits.

Jurisdiction-dependent accessJazzCash, Easypaisa, Raast coveredAccount rights clearly statedData handling disclosedContact paths available
k888 Our Legal Terms, Your Account Rights
ACCOUNT POLICY DETAIL

Data, Security and Your Account Controls

Our account security and data practices follow the operational standards expected of a platform handling financial transactions through JazzCash, Easypaisa, and Raast. Here is how the key policy areas work in practice — what we collect, what we retain, and what you can ask us to do.

Data We Hold

We collect registration details, transaction records tied to your JazzCash or Easypaisa wallet, and activity logs. We retain these only as long as operationally or legally required.

Cookie Policy

Our platform uses functional and analytics cookies to keep your session active and measure how pages perform. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login to your account requires OTP verification tied to your registered mobile number. Any change to your registered payment method — JazzCash, Easypaisa, or Raast — triggers a secondary verification step.

Your Rights and Requests

You can request a copy of your account data, ask us to correct inaccurate records, or close your account via our support team. We aim to respond to formal data requests within a reasonable period.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If any part of our terms is unclear, or if you need to make a formal request — such as asking us to correct your account data or raise a policy dispute — our support team handles these directly. You do not need to go through a third party. Contact us through live chat, email, or the in-account help section, and we will route your query to the right team.

Team online

Live Chat

Raise a policy or account question in real time. Our live chat handles legal queries including data access requests and account dispute escalations.

Email Support

Send a written query for formal matters — data correction requests, policy clarifications, or account-closure concerns — and we respond with a documented reply.

In-Account Help

Log into your account and open the Help section to submit a policy-related ticket. This route keeps your account identity verified throughout the process.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms apply, what your rights are, and how to act on them. If something is not covered here, live chat or email support is the fastest route to a direct answer.

Access depends on whether local law in your region of Pakistan permits participation. We recommend you confirm this before opening or using an account. We do not make legal representations on your behalf.

We retain records for as long as required under applicable policy or operational rules. After that period, personal data is deleted or anonymised. You can request details of what we hold before closure.

Yes. Submit a formal data access request through email or live chat with your account details verified. We will compile and send your account data in a readable format within a reasonable timeframe.

Transaction disputes are reviewed against our records and the relevant payment network logs. Raise the dispute through in-account help or email, and include the transaction reference number for faster resolution.

Providing false registration details, accessing the platform from a restricted region, or breaching conduct rules can each lead to suspension or permanent closure, as set out in our account terms.

Contact our support team via email with your account ID and the specific detail you want corrected. Identity verification applies before any changes are made to sensitive fields like your registered Raast or Easypaisa number.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.